I recently saw this video of a Facebook campaign created around the launch of a new store Ikea in Malmo, Sweden in late 2009.  What Ikea did was very simple, easy, and smart. They created a Facebook photo album with 12 showroom pictures. Whoever tagged the product first got to keep it. The campaign quickly went viral as the online enthusiasm spread to users’ facebook profiles and newsfeeds.

Watch them explain the campaign in their own words:

Why I love this campaign:

1) Use what you have:

There was no need to develop a fancy application or create a complicated web presence. They used two existing features that most users were already familiar with: tagging pictures and the sharing functionality.

2) Clear strategic objectives:

They knew what they wanted to accomplish: get people talking about the launch of the store and spread the news to their online network. The entry barrier to participate was very low. Anyone could easily and quickly be a part of the campaign.

3) A realistic campaign life cycle:

They set a clear deadline (12 days) and the end point for the campaign was clearly communicated to all  members. As more organizations execute social media strategies our attention spans will continue to shrink. I think many organizations have a misguided notion that they have to build a long lasting community of people who will remain engaged with the brand for months.

I can see where this perspective comes from considering building an online community of active members takes a lot of time and effort and companies want to see some bang for their buck. However, Ikea proves you can have an effective campaign with a shorter life cycle that is just as effective at getting the job done. I do want to point out that I am referring to specifically branded campaigns and not Ikea’s overall web presence.

4) They incented the right actions:

It really makes me laugh. People love getting things for free. Whatever it is, if it’s free someone will happily take it. AND they’ll tell their friends about it. Ikea was able to move the online discussion beyond the boundaries of one photo album and into the digital common space by counting on the fact that people will gloat about their free loot. And it worked like a charm.Whether it was announcing that they won something, or encouraging their friends to take part it made sense for people to talk about the campaign.

Well done Ikea!!

Many thanks to my friend Kimmo Kuortti, Director of International Relations at the University of Oulu in Finland for sharing this wonderful video with me!

I recently presented a keynote about Yes We Did at the American Chamber of Commerce Executives in Raleigh, North Carolina. In fact, I originally wrote this post from the airport where my flight has been DELAYED and my internet wi-fi connection was spotty at best, despite paying $7.99 for highspeed access. Thanks AT&T. (Hence the delay in posting)

In spite of these developments, I am happy to say that I really enjoyed the time I spent in North Carolina, ACCE is an association of people who are genuinely interested in improving their communities. I met so many great people and had some wonderful conversations.

One of those conversations got me thinking about Social Media and its impacts on existing business models. I frequently get asked about how Obama’s social media strategy holds up post-election. Would the tools that were so powerful continue to have such impact after Obama was elected? Or was it a one time shot?

Despite rebranding Obama for America into Organizing for America, it seems the response in using the community building tools introduced during the election to help promote the Administration’s legislative agenda is having lukewarm results. Efforts to push Obama’s health care reform and stimulus packages have seen limited successes.

1. Tactics vs. Strategy

One of the major themes in Yes We Did is the importance of differentiating between strategy and tactics. The Obama administration is at risk of falling into the same trap that claims so many social media initiatives. Just because the tools for Obama for America proved to be effective in an election process doesn’t mean that they will have the same impact now that Obama is President. For one thing, now that the Administration is in power, the sense of urgency and danger has faded.

One of my jobs as an Obama Volunteer was to call supporters who were organizing events all across the country to make sure that they fully understood how to use our site’s tools and to offer any support or resources that I could. The one thing I remember is that so many people approached this election with a “do or die” attitude. That has now mellowed and I feel that most people, while very supportive of the President, have slowly faded back into a distant interest.

2.  Supporting Faulty Systems

The second thought that struck me was that maybe the lesson here isn’t to try and mold social media to fit business models. Instead, maybe New Media is indicative of a deeper social shift that is exposing the inadequacy of these systems, be it government or business, that can no longer keep up with the way that we communicate and participate with our community. So instead of figuring out how to get people to knock on doors or write letters to their elected representatives, maybe we should be examining the way we invite people to get involved in the political process.

Social Media isn’t a shiny new coat of paint to slather over an old, antiquated model. Social Media is a reflection of how we are evolving the way we communicate and are running into issues when we try and apply this new model to stagnant and out dated systems.

What do you think?